Shipping

All orders are processed and delivered within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Deliveries are made during working hours on working days. We or our delivery partner will contact you via call or text message with the phone number you provided at checkout to notify you on the day of our arrival.

Returns

You may return items that are complete and like new for valid reasons within 7 calendar days of product delivered.

Some conditions apply as explained further on this page.

• Products with a value of over INR 200,000 are eligible for return within 3 days.
• Products valued at less than INR 200,000 can be returned within 5 days.
• Returns and exchanges are permitted provided the products are in pristine condition and accompanied by all original internal and external packaging materials.
• A full refund will be issued if products are not delivered within 14 days or if the products are received damaged.

How to make a return

1. Get a Return Authorisation

Request a return authorisation by calling +91 22-27801277 to request authorisation. You will get an email with return authorisation details.

2. Pack your items carefully

Returned items must be new and in the original packaging, complete with all original accessories and manuals. To protect products in shipping, Ecloud over-boxes most products. Please use the original over-box and the manufacturer’s packaging.

3. Attach the shipping label

For most returns, you will receive a Authorized Return Service (ARS) shipping label along with your return authorization email. Remove or mark out the original labels, then securely tape one completed ARS label to each package.

4. Give the package to our Logistics Partner 

You will be contacted by our logistics partner for collection and it will be duly collected thereafter.

Refund & Exchange

Refund options You may choose an exchange or store credit for the full amount of the items you purchased.

Refund method In rare cases, If approved, cash refunds must be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction.

Non-refundable The refund policy does not apply to prepaid installations, or such services once the installation or service has been performed.

Exchange method If approved, you can exchange your return for another product of equal value. In case of exchange to a product of higher value than your initial order, you will be required to pay the balance before your exchange order will be shipped.

Items must be new The Ecloud may refuse a customer return or charge a restocking fee when the returned item is not like new. Examples of conditions that will lead to refused returns or restocking fees include when the returned item has:

• A different serial number than the one Ecloud originally shipped.
• Missing parts or the original product packing material.
• Damage because it was improperly packaged for return shipment.
• Been used (such as when a product shows installation marks or such evidence of use).
• Damage from drops, spilled liquid, or mishandling (including during installation or other damage).

How will I know if you’ve received my return?

We will email or mail you a letter confirming that the return was processed.

How long does it take The Ecloud to process my return?

After we receive your package, we normally process your exchange or refund within five business days.

Cancellations

If for some reason you wish to cancel your order before it has been shipped or within 24 hours of placing your order, You may choose an exchange or store credit for the full amount of the items you purchased.